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Is Rickenbacker cutting corners?

Just bought my second 4003 LH and found it to be unplayable - I got the first in 2001 and it was perfect out of the box (case, actually). I had to buy a truss rod tool, straighten the neck a bit, then set the bridge height and intonation. It took hours - I thought that part of the cost of a Ric was the set up pre-purchase. What y'all think?

As in action, and intonation unplayable?

No guitar or bass should be considered all set up upon purchase in my opinion. Every tech will set it up the way THEY like it or the way they THINK it's supposed to be. Take that, as well as climate changes and travel and you will usually have a slightly different setup than the one they made in the factory.

When you adjusted the neck, did you just buy an Alan wrench? Usually new instruments come with an Alan wrench for just this purpose.

Yup. Just not set up in any way.

Absolutely right: everyone likes a different set up but there is a 'ground zero' place that suits a good number of players and only need small tweaks to finish off. I bought the authentic rickenbacker neck tool (£20!!) which did the job but, sadly, was not included in the case candy. For that matter, neither was there a correct size Alan key (meaning imperial size) to adjust the pickup screws nearer to the strings - so I just see a cost cutting exercise in hand as though accountants have taken over at Rickenbacker. It is a shame because once set up, these basses are so good (IMHO).