rinke's Reviews

good product, lousy customer service

The problem is the licensing. It's using iLok, which is bound to your computer hardware. When you have a hardware failure, for example a crashing hard disk, the iLok license prevents you from reinstalling it on another machine, and you basically lost the product. Their website says that in such cases you have to contact support and they will reset your license activation on their server side. But then you go into the hell of horrible customer support, with very long response time, unwilling employees who don't read your mail but just answer their standard blah stories, and eventually them telling you that they've did the reset, but in fact they haven't. And then they don't respond anymore.

Conclusion: nice product, lousy licensing system, even more lousy customer support.