Adding Gear

Is this page, https://equipboard.com/items/new_manual, still working? It is not working for me. Trying to add some MIJ guitars & basses that's not on any of the listed retailers here. There is a ton of documentation though (i.e. photos, videos, and reverb/ebay listings etc.) for the stuff I'm trying to add.

Can you tell me what exactly isn't working? And we will look into it. We recently updated and overhauled this process but there may be some bugs to work out. It would be helpful to know exactly what error you're encountering, and if possible how I can replicate the error.

I was trying to add guitars produced by Provision.

In the Product Name field, I typed in Provision KARAKUSA Series Guitar

In the Product Link field, I used this: http://provisionguitar.com/?cat=12. Sometimes I would use a Reverb link instead.

I hit Next and another Next, then it gives me this message every time:

"Ugh. 500 error. Something broke—we'll fix it and have things back to normal soon."

Probably been going on for a couple days now. Note that Provision the brand is already on here. I was able to add that.

Can you tell me what exactly isn't working? And we will look into it. We recently updated and overhauled this process but there may be some bugs to work out. It would be helpful to know exactly what error you're encountering, and if possible how I can replicate the error.

Hmm strange. I was able to get to the final part of the gear add process, where all that's left is to upload an image. Were you able to get to here? Does your error happen before this, or after?

https://images.equipboard.com/blog_content/Screenshot-2025-11-26-at-12.13.26-PM.png

I haven't been able to get it work with the update either, also getting a 500 error.

Mine happens before that. It happens after the 2nd "Next" button. I think that screenshot you shared is what I'm supposed to get after hitting the Next button but I get the 500 error page instead.

Hmm strange. I was able to get to the final part of the gear add process, where all that's left is to upload an image. Were you able to get to here? Does your error happen before this, or after?

https://images.equipboard.com/blog_content/Screenshot-2025-11-26-at-12.13.26-PM.png

yep. i've been getting the 500 error since monday night. i've been seeing new items added though.

also, the link to the duplicates page is gone. it used to be in the upper right corner and it's not there anymore. that's actually the first page i check every time i log on.

yep. i've been getting the 500 error since monday night. i've been seeing new items added though.

also, the link to the duplicates page is gone. it used to be in the upper right corner and it's not there anymore. that's actually the first page i check every time i log on.

Ok gotcha, we're looking into the bug. And bringing back the link to the duplicate queue.

So I did an experiment.

Step 1, I picked a random item on sweetwater. It's this one: Global Truss Clamp Post - 18-inch Post.

I first tried adding it manually using this page: https://equipboard.com/items/new_manual. The result…. still not working for me. It gave me the 500 error.

Then I tried adding it the easy way using this page: https://equipboard.com/items/new, and putting in the sweetwater link. That worked. Here's the new equipboard page: https://equipboard.com/items/global-truss-clamp-post-18-inch-post.

Being able to add gear manually without using a major online retailer link is probably one of the more essential features of this site, considering more and more brands begin to sell direct. Most pedal manufacturers in fact don't have their products listed on sweetwater or GC. Hope you guys get this bug fixed asap.

yep. i've been getting the 500 error since monday night. i've been seeing new items added though.

also, the link to the duplicates page is gone. it used to be in the upper right corner and it's not there anymore. that's actually the first page i check every time i log on.

Ok gotcha, we're looking into the bug. And bringing back the link to the duplicate queue.

I’m still not having any luck adding items from independent sellers, just seeing the same 500 error.

I’m still not having any luck adding items from independent sellers, just seeing the same 500 error.

Hmm, this is no bueno. I thought we might have fixed it, but I guess not? Can you tell me the exact inputs (just one example is fine) you are using in https://equipboard.com/items/new_manual so I can replicate the issue and fix it once and for all?

I’ve been trying to add the Clark Gainster, with the simple title ‘Clark Gainster’ and this link here: http://www.clarkamplification.com/gainster.html

I have also tried Clark Amps Gainster and Clark Gainster Overdrive.

I’ve been trying to add the Clark Gainster, with the simple title ‘Clark Gainster’ and this link here: http://www.clarkamplification.com/gainster.html

Thanks. It's not an issue w the name. I think it's something else.

So, I manage to get to the last part of the process where I have to provide a photo. There, I give it this link: http://www.clarkamplification.com/images/gainster/1.jpg I try to add the item, and it spits me back on that form with error: Image Zyte download failed: 520 is that what you're seeing as well??

With any product that I try to add manually, I always get the 500 error. Even with products that are available on sweetwater or guitar center as my little "experiment" proved to me. Never even got to the page where I get to add an image. I don't think it's my IP either as I've tried on both mac and PC, over 2 different ISP's too.

I’ve been trying to add the Clark Gainster, with the simple title ‘Clark Gainster’ and this link here: http://www.clarkamplification.com/gainster.html

Thanks. It's not an issue w the name. I think it's something else.

So, I manage to get to the last part of the process where I have to provide a photo. There, I give it this link: http://www.clarkamplification.com/images/gainster/1.jpg I try to add the item, and it spits me back on that form with error: Image Zyte download failed: 520 is that what you're seeing as well??

Also I've noticed, virtually all of the products added recently (that were not added by an admin or mod) have online purchase links (sweetwater, GC, thomann, etc.). This bug might be affecting more people, not just a few.

edgedancer, we just pushed a fix. I'm hopeful we squashed the bug, but if not I consider this one critical and need to get to the bottom of it. Mind giving me a couple examples of products you are trying to add via the manual process? Please give me:

• Product name
• Link to back it up
• Image link you would use if you got to that step

Nah, I’m only getting to the part where it says “If you're sure you're adding a unique product, press Next at the bottom.”

Then I hit next and see the plain old 500 error.

Also, this was the image I was planning to add https://i0.wp.com/www.vintageguitar.com/wp-content/uploads/ClarkGainster.jpg?resize=800%2C766&ssl=1

Ah! This time we were able to replicate the error perfectly. We may have actually fixed it, please try again 🤞

This is exactly what I'm getting too

Nah, I’m only getting to the part where it says “If you're sure you're adding a unique product, press Next at the bottom.”

Then I hit next and see the plain old 500 error.