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Dj hercules on MAC

Hello

ive got a Hercules RMX and a macbook pro with virtual dj pro

i try to connect it but it doesnt work

it keeps blinking blue

anyone knows whats wrong??

Do you have the Hercules DJ Console RMX 2?

What model of MacBook Pro do you have? And you're connecting them via USB?

GEAR:
  • Fender Telecaster Custom Electric Guitar
  • Big Ear Pedals Woodcutter
  • HeadRush FRFR Go Portable Desktop Amplifier

hey

thanks for the reply

im using a macbook pro 15 inch retina 2013 i use the hercules RMX, not the RMX 2 i connect it via USB yeah

when i open the manual update, it is all greyed out, i cant click on anything

twangraus,

From what I could find, it seems like the issue might be that the USB port is not sufficiently powering the Hercules RMX. Check out this forum thread. Does that sound like your issue?

It seems like they are suggesting the user having the problem should buy a powered hub, meaning one that has "its own power supply, and does not depend on the power provided by the computer's USB port."

Does that help at all?

GEAR:
  • Fender Telecaster Custom Electric Guitar
  • Big Ear Pedals Woodcutter
  • HeadRush FRFR Go Portable Desktop Amplifier

it could be the problem, but in that situation the RMX is recognized in the manual updater mine just says hardware not found, and i cant click on anything

dont think its the same problem as the other topic

i shall add a screenshot

http://imgur.com/GdBu3ha

The RMX control panel is the same cant click on anything

seems to me that the software isnt responding, but others should have the same issue then

Try updating the firmware, perhaps? Can you see this pdf? It has some troubleshooting steps for DJ Console Rmx for Mac OS X.

GEAR:
  • Fender Telecaster Custom Electric Guitar
  • Big Ear Pedals Woodcutter
  • HeadRush FRFR Go Portable Desktop Amplifier

thanks for all your help

i tried that PDF before yeah

ive got the latest firmware and it doesnt work

i dont know anymore :(

i reinstalled it a couple of times already

Hmm, sorry I'm not able to help more. Unfortunately I don't own a Hercules RMX.

Man, they make it REALLY hard to find a support contact email address 👎

Have you tried registering here? You could also try calling them.

GEAR:
  • Fender Telecaster Custom Electric Guitar
  • Big Ear Pedals Woodcutter
  • HeadRush FRFR Go Portable Desktop Amplifier