matthew_tout's Reviews
2 reviews Back to matthew_tout's Equipboard
62
Great sound quality
Great sound quality however only compatible with MPC sequencer or MPC plug in not completely compatible with all DAWs as I had expected as will not plug and play as a controller for groove agent without setting it up in midi, also if you make your own packs they don't always load consistently its a bit dated in that you have to jump through hoops to get it set up
62
Poor customer service
I only gave 1 star as after being a loyal paying customer for 6 years spending just over one thousand pounds in total on ReFx Nexus 2 about 30 sound packs and the Nexus 3 upgrade, the owner blocked me from upgrading to Nexus 4 out of spite because I complained once in a year as the plugin was not working as expected, he was so rude and insulting and completely failed to address the issue and the issue choosing to make personal comments and accuse me if being the 0.1% of unhappy customers. Actually I'm not the only one who had a negative experience with Michael Hartman who is extremely poorly reviewed and as such customers need to be warned that they might get completely ripped off and insulted with thier software maliciously blocked from upgrades and support if they bother to report an issue with the software or portal ReFX has a scire if 1.7 on trustpilot so clearly I am not the 0.1% and I am still waiting for a sincere apology from the owner of ReFX who has held my upgrades and support to ransom and severely downgraded my purchase without providing the promised refund which us both unlawful and just plain awful, be warned: https://uk.trustpilot.com/review/refx.com